Returns

Return of Goods:

We will happily refund you, or replace any item returned to us within 14 days of receipt, in as new condition, unused and in original packaging including all labels and tags etc.

What to do

Customers wishing to return goods for whatever reason must call tel 07970 829030 to obtain a returns number

Goods to be sent to:

Returns Dept (Quoting  Fortecstore Ref)
V Tech Safety Footwear
Bristol Road,
Allington,
Chippenham,
Wiltshire.
SN14 6NA.

Including:

Name
Order Number
Daytime telephone number
Reason for Return
Action you require i.e. Exchange (different Size) or Refund.

N.B.: We recommend that you obtain proof of postage.

Refunding of money: Although debits are a rapid transaction by Payment Service Providers, please allow 10 working days for your account to be credited. This is due to the process of refunding and not any delay on our part.