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Returns & Refund Policy
 

Return of Goods:

We will happily refund you, or replace any item returned to us within 14 days of receipt, in as new condition, unused and in original packaging including all labels and tags etc.

What to do

Please send your properly packaged Return to; 'Returns Department' providing us with your:
Name
Order Number
Daytime telephone number
Reason for Return
Action you require i.e. Exchange (different Size) or Refund.


N.B.: We recommend that you obtain proof of postage.

Refunding of money: Although debits are a rapid transaction by Payment Service Providers, please allow 10 working days for your account to be credited. This is due to the process of refunding and not any delay on our part.
 
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Phaedra Safety Limited are an Official Fortec Distributor.

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